Our brains are buggy. They lie to us. Our feelings lie to us. Even our gut responses to straightforward statements or questions can lie to us. A big part of good communication consists of learning to identify the information gaps in what we hear, understanding how we’re filling them in ourselves, recognizing that we’re going to get it wrong, and asking the speaker to fill in the additional information.

–Eve Rickert, “#WLAMF no. 31: There is always missing information” | More than Two Book Blog

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